PRODUCTS & CRAFTSMANSHIP
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What materials do you use for your shelves and furniture?
We work exclusively with high-grade, sustainably sourced solid wood. Each piece is treated with non-toxic, eco-friendly natural oils to preserve its raw character while providing durable protection.
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Are all items truly handcrafted?
Yes. Every item is individually hand-carved, sanded, and finished by skilled artisans. Because wood is a natural material, slight variations in grain, texture, and color are expected—making your piece truly one-of-a-kind.
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How do I care for my solid wood shelves?
Simply dust with a soft, dry or slightly damp cloth. Avoid harsh chemical cleaners and prolonged exposure to direct sunlight or extreme moisture.
SHIPPING & DELIVERY
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Do you offer Free Shipping?
Yes! We offer 100% Free Worldwide Shipping on all orders, with no minimum purchase required.
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How long will it take to receive my order?
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Processing Time: 2–4 business days (hand-inspection & protective packaging).
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Shipping Time: 7–14 business days worldwide.
You will receive a tracking code via email as soon as your package is dispatched.
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How can I track my shipment?
Once your order ships, we will email you a shipping confirmation containing your tracking number and direct tracking link.
ORDERS & RETURNS
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Can I change or cancel my order?
If you need to make changes or cancel, please contact us within 12 hours of placing your order. Once processing begins, we may not be able to stop the shipment.
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What if my item arrives damaged?
We take extreme care in packaging, but if your item is damaged during transit, please email us at [Your Support Email] within 48 hours of delivery with photos of the damaged item and packaging. We will send a free replacement right away.