Shipping Policy

Rawen Woods ("we", "our", or "us") is committed to delivering a transparent, seamless, and reliable shipping experience to our global customers. By placing an order through our storefront, you agree to the shipping terms outlined below.

1. Processing & Order Cut-Off Time

• Order Cut-off Time: 5:00 PM (EST). Orders placed after 5:00 PM EST will begin processing on the following business day.

• Handling Time: All orders undergo quality verification, packing, and dispatch within 1 to 3 business days (Monday – Friday, excluding federal holidays).

2. Shipping Rates & Delivery Timelines

We proudly offer Free Standard Worldwide Shipping on all eligible orders. Estimated transit times following dispatch are:

• United States, Canada, Australia: 7 to 14 business days.

• Rest of the World: 10 to 20 business days.

Note: Delivery windows are estimates provided by carrier partners. Unforeseen customs delays, extreme weather conditions, or local carrier disruptions may occasionally extend transit times.

3. Tracking & Order Status

Upon dispatch, a shipping confirmation email containing your tracking number and portal link will be issued automatically. Please allow 24 to 48 hours for tracking details to update on the carrier system.

4. Address Accuracy & Return to Sender

Customers are strictly responsible for verifying their full shipping address before finalizing checkout.

• If a package is returned to us due to an insufficient, invalid, or incorrect address provided by the customer, reshipment fees may apply.

• We cannot offer refunds or replacements for packages lost or misdelivered due to address entry errors.

5. Damaged, Lost, or Stolen Packages

• Damaged Goods: If your item arrives damaged, notify us within 48 hours of delivery at support@rawenwood.store with clear photographs of the damaged product and original outer packaging.